Shopping Guide
You must register for the membership club (free of charge) to purchase at THE GINZA Online Shop.
MEMBERSHIP CLUB
Shopping Overview
- Where a customer intends to purchase identical goods in bulk, we may confirm the contents of the order with the customer before sending the goods
- We do not send goods to post-office boxes (including those for sales offices and warehouses).
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Please note that we may cancel a sales contract for goods in full or in part in any one of the following cases:
1) when a customer has placed an order for a larger quantity of goods than is typical for general customers;
2) when we regard a customer’s behavior as prohibited by the terms and conditions of membership, and;
3) when we regard the application as otherwise inappropriate.
- To prevent goods from running out of stock, THE GINZA has set upper limits of the quantity of each product that may be purchased by one customer. (Individual customers may purchase a maximum of two of each item, and a maximum of five of THE GINZA SUPERIOR COTTON and THE GINZA REFINING COTTON per 30 days.) This rule also applies to multiple customers requesting identical goods to be sent in bulk to an identical address.
This rule is aimed at making our goods available to as many customers as possible. We appreciate your understanding and cooperation.
- We accept payment by credit card and the UnionPay card, at convenience stores. You can choose a payment method from the following.
- There is a 330,000 yen (including tax) maximum for a single purchase.
Payment by credit card
- The payment is made by automatic withdrawal from your bank account in accordance with terms and conditions of your credit card. We accept the following credit cards:
- THE GINZA online shop ensures the safety of your credit card payment with 3D Secure.
- No transaction fee is charged.
- We accept single-payment only.
- Your payment will be automatically withdrawn from the bank account you specify.
- You may only use a credit card in your name. You cannot use a Visa, Mastercard, JCB, Amex, or Diners Club card that was issued outside Japan.
- Please refrain from using credit cards with a debit function. If you use such a card, since the charged amount will be withdrawn when the card is validated, in the event of an erroneous order, cancellation, return, or similar, it will take some time to process a refund.
- We may contact you for confirmation depending on the contents of your order.
- We use the services of GMO Payment Gateway, Inc. for payments.
- We do not retain credit card information unless you have registered your credit card information with us. In that event, the last three digits of your credit card number will be displayed for confirmation and greater convenience when you place subsequent orders.
UnionPay card
- Goods will be sent on the business day following the confirmation of the completion of payment.
- We only accept payment in Japanese yen.
- We accept single-payment only.
- We will cancel your order if we cannot confirm payment for the order.
- Depending on the type of credit card, the payment may be withdrawn from your bank account immediately after completion of the order. Please ask your credit card company for details.
Payment at convenience stores
- No commission is charged.
- After your order is completed, we will explain the payment method by e-mail. To pay, please follow the instructions in the e-mail.
- Payment is due seven days from the date of the order. If payment is not made by the due date, we will cancel your order.
We do not issue stamped receipts, in principle.
If you need a stamped receipt, please confirm the following and contact us by telephone or the inquiry form to request the stamped receipt. Please make the request within 30 days of shipment of the goods. We cannot issue a stamped receipt thereafter.
The method for issuing a stamped receipt differs by payment method, as described below.
Payment by credit card
Only the name of the person who placed the order will be indicated in the “Received from” column of the stamped receipt. “Cosmetics” and “*Payment by credit card” will be indicated in the “Payment for” column.
“Payment by credit card” will be indicated in the “Payment for” column because stamped receipts are normally issued before the withdrawal of the payment. We will not attach a revenue stamp to the receipt because the transfer of money is not involved.
Payment at convenience stores
The stamped receipt attached to the waybill from the delivery company or the normal receipt issued by the convenience store is the formal stamped receipt.
If you need a stamped receipt that we have issued
We will issue a stamped receipt in exchange for the receipt from the delivery company or convenience store. Please send it to us at your expense.
Revenue stamp
The stamped receipt from the delivery firm or convenience store is regarded as having a revenue stamp attached to it, and we pay the fee for the stamp.
Accordingly, when we issue a stamped receipt again upon your request, you will need to pay for the revenue stamp. Please send us a revenue stamp for the amount along with the stamped receipt from the delivery firm or convenience store.
We reject requests to issue stamped receipts with the “Received from” column left blank or filled with ambiguous information, such as Ue-sama (the term typically used when a specific name is not required). We issue one receipt per order (one payment).
We do not accept requests to divide a stamped receipt into multiple stamped receipts or issue stamped receipts in any other extraordinary way. We clearly describe the payment method on the stamped receipt. Please note that we will not accept requests to indicate on a stamped receipt a date or amount that is different from the actual date/amount for any reason.
We will mail the stamped receipt about one week after we receive your request.
[Desktop]
- Google Chrome (Latest version)
- Firefox (Latest version)
- Safari (Latest version)
- Microsoft Edge (Latest version)
[Mobile (Smartphone)]
- iOS 10 or later + Safari (Latest version)
- Android 6 or later + Google Chrome (Latest version)
The recommended environment includes both the OS and browser.
Shipping Overview
- We offer free shipping to destinations in Japan for any order 5,500 yen or more (including tax).
- We will charge a 550 yen (including tax) shipping fee for any order below 5,500 yen (including tax).
- We use a home-delivery service (Yamato Transport) to deliver goods.
- Places to which goods cannot be delivered securely, such as hotels and other travel destinations, business trip destinations, and post office boxes (including for sales offices and warehouses), cannot be specified as the delivery destination.
- We will send the ordered goods on the business day following confirmation of your payment by your method of payment choice.
- When payment is made on a Friday,Saturday, Sunday or national holiday, during a long holiday (such as the year-end and New Year’s holidays, Golden Week, or the summer holiday), or on the last business day of the month, we confirm payment on the next business day or later.
- When the order includes a new product, we will send the order within three days of the release date of the new product.
- The time it takes to deliver goods differs according to the area the destination is in, as shown in the table below.
| Area | Number of days from shipment to the scheduled date of delivery |
|---|---|
| Honshu (excluding Chugoku, Shikoku area) | 2 days |
| Hokkaido, Chugoku, Shikoku, Kyushu | 3 to 4 days |
| Okinawa and remote islands | 5 to 7 days |
- If desired, you may specify a delivery time. Please select one of the following delivery windows when placing your order.
Morning (8:00 to 12:00) / 14:00 to 16:00 / 16:00 to 18:00 / 18:00 to 20:00 / 19:00 to 21:00 - To view the delivery status of shipped goods, please check the Yamato Transport website page, the link for which will be included in the e-mail we will send after the shipment.
- After you have completed your order, it may take several days for us to ship the order, depending on the status of payment or the contents of the order. We appreciate your understanding and cooperation.
- You can specify the delivery time at the website of Yamato Transport.
- When delivery cannot be made because you are not home or for other reasons, you will receive an Attempted Delivery Notice. Please contact the Yamato Transport Customer Service Center shown on the notice. The parcel will be redelivered at the time and date of your choice.
- The parcel can also be delivered to a home delivery box. However, we will not compensate you for any damages if the parcel delivered to the home delivery box should be lost or otherwise damaged.
Email notice of shipment
- When we have sent the ordered goods from our delivery center, an email notice of shipment will be sent automatically to your registered email address. The email will include the Yamato Transport URL, the waybill number, and the URLs of the websites convenient for the checking of the parcel’s delivery status and making inquiries, etc. When one order involves the delivery of multiple parcels, an email notice of shipment will be sent for each parcel.
- The email notice of shipment may not be sent if there is a change to the contents of order or some similar event.
Return/ Replacement Policy
- If a product is defective, damaged during transportation, or an incorrect product is delivered, please call 0120−50-0824 (toll free) within 14 days of the arrival of the product. Please call between 10:00 and 12:00 or 13:00 and 17:00 on weekdays (not on Saturdays and Sundays or during the year-end and New Year holidays, Golden Week, and summer holidays). We apologize for any inconvenience.
- We do not accept requests for the return or replacement of a product or the cancellation of a completed order when the request made for a reason attributable to the customer. Please confirm the product name and quantity before placing your order.
